Everything your agency needs, in one place.
Release notes, guides, the test environment, and a direct line to our support team — for Smart Squad agencies across Canada and the United States.
Resources
Contact support
Phone, ticket portal, email and in-app reporting — plus response targets by severity.
UAT TesterSign in
What it is, how a cycle works, and how to request credentials for your agency.
Suggest a feature
Tell us what would make Smart Squad work better for your agency.
Officer guides
Step-by-step help for everyday tasks. Your full user manual is already in the app, under Help.
CJIS compliance documentationOn request
For U.S. agencies. Our policy and procedure set, mapped to CJIS Security Policy v6.1 — provided on request.Developers
API reference and integration guidance for partners building against Smart Squad.
Common issues and resolutions
The reports we see most often, what they usually turn out to be, and how to resolve them.
Administrator documentation
Setup, configuration, user administration, printer and device setup, and agency IT reference.
Service status
Checking…
Guides
Opens in ScribeHowOfficer guides
Everyday tasks in the officer app. The full user manual is also in the app itself, under Help.
- Basic navigationMenus, screens and getting around the app
- E-citation managementIssuing, amending and submitting tickets
- Note managementOfficer notes, attachments and disclosure
- Virtual interview managementRemote statements and interviews
- Form managementCompleting and submitting agency forms
Administrator documentation
Now on its own page. Integration and API material for partners is under Developers.
- Configuration and administrationAgency setup, users, roles and form templates
- Printers and devicesBrother and Zebra printer configuration, GPS receivers
- Agency IT and infrastructureOn-premise preparation, single sign-on, VPN, SIEM logging
What’s new
All release notes →
2.9.5
September 2026
Server 2.9.5.0 · Officer app 2.9.0.15
Previously in 2.9.4 — Smart Draft drawing on body-worn video, involved persons and call history in drafts, and a new mapping engine.