Administrator documentation

Everything needed to set Smart Squad up and keep it running for your agency — configuration, user administration, device setup and the infrastructure your installation depends on.

Configuration and administration

Step-by-step walkthroughs. These open in ScribeHow.

System setup and configuration
Initial setup and agency configuration.
System administration
Users, roles and day-to-day administration.
Form templates
Building and maintaining your agency’s form templates.

Printers and devices

Configuring the hardware officers print and locate with. Set up once per device, and start with the guide for your printer make — the steps differ substantially between them.

Brother printer configurationPDF
PJ-763MFi, PJ-723 and RJ series. Driver installation, Bluetooth pairing, fonts, paper and case settings, and connecting the printer to Smart Squad on Windows, Android and iOS.
Zebra printer configurationPDF
Mobile Zebra printers — pairing, font installation and ZPL mode.
Zebra desktop printer configurationPDF
Network-connected desktop Zebra printers — fonts, ZPL mode, static addressing and print port.
GPS receiver setupPDF
Pairing an external GPS receiver so location is captured on tickets and notes.

Something not working? The reports we see most often — and what they usually turn out to be — are on the common issues and resolutions page.

Agency IT and infrastructure

For agency IT and network administrators. On-premise agencies should read the preparation guide for the version they are moving to before scheduling an upgrade.

On-premise preparation guide — 2.9PDF
What to have ready before an on-premise 2.9 installation.
SIEM logging overviewPDF
What Smart Squad sends to your SIEM and how to receive it. 2.9.5 and later.
SIEM event catalogPDF
Every event Smart Squad emits, field by field. 2.9.5 and later.
Azure OpenAI configurationPDF
Running the AI features against your agency’s own Azure OpenAI tenancy.

Reference

Operational reference for administrators and agency help desks.

Tier-1 troubleshootingPDF
First-line checks to work through before raising a ticket.
Ticketing masterfiling rulesPDF
How tickets are filed and numbered.
Completing Stripe onboardingPDF
For agencies taking payment through Smart Squad.

Looking for something else

Officer guides — everyday tasks in the officer app — are on the support centre, and the full user manual is in the app itself under Help. API and integration material is under Developers. U.S. agencies can request our CJIS policy and procedure set from the CJIS compliance page.

If a document you need isn’t here, ask us through Faction Four support and we will get it to you.