Everything your agency needs, in one place.

Release notes, guides, the test environment, and a direct line to our support team — for Smart Squad agencies across Canada and the United States.

Resources

Contact support

Phone, ticket portal, email and in-app reporting — plus response targets by severity.

Run a structured acceptance test cycle for your agency, with electronic sign-off. Includes how to get an account and sign in.

Suggest a feature

Tell us what would make Smart Squad work better for your agency.

Step-by-step help for everyday tasks. Your full user manual is already in the app, under Help.

CJIS compliance documentation

For U.S. agencies. Our policy and procedure set, mapped to CJIS Security Policy v6.1 — provided on request.

API reference and integration guidance for partners building against Smart Squad.

Administrator documentation

Setup, configuration and user administration for agency administrators.

Service statusSoon

Current service health and a history of past incidents.

Guides

Opens in ScribeHow

Officer guides

Everyday tasks in the officer app. The full user manual is also in the app itself, under Help.

Basic navigationMenus, screens and getting around the app
E-citation managementIssuing, amending and submitting tickets
Note managementOfficer notes, attachments and disclosure
Virtual interview managementRemote statements and interviews
Form managementCompleting and submitting agency forms

Administrator documentation

For agency administrators. Integration and API material for partners is under Developers.

System setup and configurationInitial setup and agency configuration
System administrationUsers, roles and day-to-day administration
Form templatesBuilding and maintaining agency form templates

What’s new

All release notes →

2.9.5 September 2026 Server 2.9.5.0 · Officer app 2.9.0.15

Previously in 2.9.4 — Smart Draft drawing on body-worn video, involved persons and call history in drafts, and a new mapping engine.